PURCHASE, SALES, AND RETURNS POLICY

1. Applicable legal framework

These conditions regulate the online sale of food products through the website https://oroyolivo.com/en/, in accordance with current Spanish legislation, specifically:

  • Royal Legislative Decree 1/2007, of November 16.

  • Law 34/2002 on Information Society Services (LSSI-CE).

  • European regulations regarding e-commerce and consumers. The purchase of products implies full acceptance of these conditions.

2. Products

The products marketed are food items (olive oil and artisanal products). Due to their perishable and food-based nature, specific return conditions apply in accordance with Article 103 of Royal Legislative Decree 1/2007.

3. Purchase process

The purchase is made online through the website. The process consists of:

  • Product selection.

  • Cart confirmation.

  • Entry of billing and shipping details.

  • Secure payment by bank card through the Redsys gateway. Payment is carried out in a secure and encrypted environment. Once the purchase is confirmed, the customer will receive a confirmation email.

4. Price and taxes

All prices shown include applicable taxes (VAT). Shipping costs will be indicated before finalizing the purchase.

5. Shipping

Orders will be sent to the address indicated by the customer during the purchase process. Delivery times may vary depending on the destination, but the customer will be informed beforehand.

6. Right of withdrawal

In general, the consumer has a period of 14 calendar days from the receipt of the order to exercise their right of withdrawal, in accordance with Article 102 of Royal Legislative Decree 1/2007. However, according to Article 103 of the same legal text, the right of withdrawal shall not apply to:

  • Food products that may deteriorate or expire quickly.

  • Products that have been unsealed after delivery.

  • Products that are not in perfect condition. Therefore, for a return to be accepted:

  • The product must be in perfect condition.

  • It must be unopened and with its original seal intact.

  • It must retain its original packaging.

7. Return costs

In the event of exercising the right of withdrawal:

  • Shipping and return costs will be borne by the buyer.

  • The product amount will be refunded once its condition has been verified.

8. Damaged or incorrect products

In the event that the product arrives:

  • Damaged.

  • In poor condition.

  • Incorrect relative to the order placed. The customer must report this within a maximum period of 48 hours from receipt. In these cases:

  • The return will be free of charge.

  • Collection and re-shipping costs will be borne by the seller.

  • The product will be replaced or a full refund will be issued.

9. Refund

The refund will be made using the same payment method used for the purchase (bank card via Redsys), within a maximum period of 14 calendar days from the acceptance of the return. The seller may withhold the refund until the goods or proof of their return have been received.

10. Cancellations

Orders may be canceled at no cost as long as they have not been shipped. Once the order has been shipped, the withdrawal policy described above will apply.

11. Data protection

The processing of the customer’s personal data is regulated by the Privacy Policy available on the website.”